Delivery & Return Policy
Delivery
Complimentary Express Shipping via UPS/FedEx within 3 business days, worldwide.
Shipping & delivery times
Complimentary Express Shipping via UPS/FedEx within 3 business days. Shipping is offered with our compliments on every order, worldwide, and fully insured in transit. During peak production periods, delivery times may be extended; where this applies, our team will keep you informed.
Packaging
Every house is delivered in a bespoke wooden crate, built to protect your piece on its journey and to become part of its story. Doll families arrive in an organic rattan basket, presented within a premium gift box.
Returns & Exchanges
Eligible items may be returned within 14 days of delivery.
Eligibility & timeframe
Eligible items may be returned within 14 days of delivery. To begin, please contact us at info@littleforestanimals.com with your order number. Each request is first assessed by our team to confirm eligibility; once approved, we will confirm acceptance and share return instructions.
Condition of returned items
Your piece may be returned unconditionally within 14 days of delivery, provided it is returned undamaged and in the same condition in which it reached you, complete with its original crate together with all protective materials, accessories and documentation. Return shipping is arranged and paid for by the customer. Once your return has been received and inspected in this original, undamaged condition, your refund will be issued in full to the original method of payment.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original method of payment.
Made-to-order & personalised pieces
Custom, personalised and made-to-order items are created uniquely for you and are therefore final sale, unless they arrive faulty or damaged.
Faulty or damaged items
If your piece arrives damaged or faulty, please contact us immediately at info@littleforestanimals.com with photographs of the item and its packaging. We will arrange a replacement or refund promptly, at no cost to you.